Refunds

If the analysis fails

If we can't read your report, you aren't charged for a plan you didn't get: your payment stays on your account as a credit, ready for your next try. If you'd rather have the money back, just ask.

If you're not happy with your plan

Email support@dwelltended.com within 30 days of paying, from the address you signed in with, and we'll refund you in full. A line on what was wrong helps us improve, but it isn't required.

DwellTended Plus

Cancel any time from Manage billing on the Plans page; you keep Plus until the end of the year you paid for. If you email us within 30 days of being charged, for your first year or a renewal, we'll refund that charge in full.

Unused credits

Paid for a report you never uploaded? We'll refund that too, any time.

How long it takes

Refunds go back to the card you paid with through Stripe. Banks usually show them within 5 to 10 business days.